A.

Yes you can, in fact State Laws require Insurance companies to work with the repair company of your choosing. Your insurance company has a list of “preferred” venders in your area they will recommend. All this really means is that you will pay all of your deductible. It does not mean you will get a better repair. They will recommend you go to a body shop, which means the repair time will be greater because a body shop cannot turn out a PDR claim as fast and efficiently as a PDR company.

A.

You should seek out a PDR company that offers a Lifetime Warranty and has their own company insurance for your peace of mind. You should be treated courteously and you should ask for a preliminary estimate before you decide to leave our vehicle.

A.

Don’t cash it. Insurance companies typically do not see all of the damage that we see because we use special lights to look for damage. What you have is an initial payment and it is very likely that a supplement will need to be filed for a quality repair. If you have a check with a Body Shop or a Finance Company name as the “Pay to the Order of”, that is not a problem. Typically a PDR company in good standing with your insurance company can ask to the check names to be changed to your name and the PDR company name. With your permission of course.

A.

No it does not. You see, we are not on a “preferred list” with your insurance company. A preferred listed company will have an ongoing agreement with your insurance company to collect your deductible. If we choose to offer you deductible assistance it means we have decided to take less for our labor than the labor agreed to by your insurance company. We are not “required” to collect your deductible. Let’s say for example, we find $3,500 worth of PDR on your vehicle and your insurance company agrees to these costs via a supplemental inspection, we can normally fix your dents for $3,000. Today’s vehicles have a lot of expensive chrome moldings which complicates things a bit because they are typically expensive parts and not labor as mentioned earlier, but we will explain the different options to you and work with you to repair your dents with no out of pocket expenses to you.

A.

Hail damage is a comprehensive claim. This is different than a collision claim or a claim where you are at fault. Hail is an Act of God and therefor has little or no effect on your insurance rates. Every insurance company has their own policies, but as far as we have experienced, an occasional hail claim will not affect your rates directly. You should speak with your insurance company for their explanation of how it could affect your rates.

A.

No they will not if they were repaired correctly. If you see dents on your car after a PDR company has worked on your car chances are your car was not repaired completely by that company. Some PDR companies will perform poor quality work on your car and only fix the most noticeable hail dents and leave the minor dents because they think you won’t notice. Later on when you are looking at your car in the shade or the car wash you might notice dents that were left. At Professional Dent Express, we strive to deliver the most outstanding repair in the business. Our lifetime warranty, satisfaction guarantee, and long company history are a testament to this. You deserve a good quality repair on your vehicle.

A.

Hail damage is a serious matter when determining the resale value of a car so if you choose not to fix it you will dramatically decrease the resale value. Also, let’s say down the road a much more severe hail storm hits your vehicle. If you cannot show that you had the hail fixed the first time, your insurance company will deny coverage for the second storm.

A.

Absolutely. Some hail storms are so severe that PDR is not an option. An experienced honest PDR company will take a very close look at your vehicle and let you know if it is a good candidate for PDR.

A.

Our repair process takes 1-3 days. This is usually how long it takes to remove the dents. Most hail claims need to be supplemented, meaning the insurance did not notice all of the damage so we will ask them to come and re-inspect. The supplement process usually takes 1-3 days depending on your insurance companies’ workload and availability. If we are replacing moldings this can add time to order and replace these un-repairable parts. So it usually takes anywhere from 3 days to 7 working days depending on the variables. We will explain what to expect when you come in for your free estimate.

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