We take the quality of repairs quite seriously. We treat your car like it is our own. In this industry we have found that many companies do not. What we do is perform a three deep inspection process to ensure that the dents have been removed as required. After that we ensure that any parts that were removed have been re-installed properly. We strive to have a perfect record with regard to delivering a vehicle that has been repaired to pre-storm condition and has been re-assembled properly. If there is ever a quality issue, please use my personal phone number to contact me directly. My number has been in use since 1998 and is there for your peace of mind. My phone number is 956-286-5628.
Professional Dent Express provides an express warranty on all repairs made to your vehicle by Professional Dent Express for the lifetime of the vehicle or for long as you own it. The warranty is non-transferable. Our warranty includes that the paint will not deteriorate, crack, flake, or pit due to our process of repair. If we have not met agreed upon expectations on a panel of repairs you will not be charged for those repairs. If customer agrees that we perform a “Best Possible” (BP) repair then that particular repair will not be warrantied. Warranty repairs would be made by Professional Dent Express. Such repairs cannot exceed the original cost of that repair. In order to obtain the benefits of such warranty, customer is obligated to present owner’s copy of the warranty document to the warrantor.
Deductible Assistance ($2,000 plus PDR Claims)
Customer Service Discount: We can save you your deductible. We will work with you so you have ZERO DOLLARS out of your pocket to get your hail damage repaired. Every claim is a little different and there are various ways we can work out your deductible. There is nothing slight handed going on here, it is simply a courtesy we show you for having your business. When your insurance company tells you to go to a “preferred” or “guaranteed” shop it will be a body shop; you are almost guaranteed to have to pay all of your deductible.
Rental Car Assistance
We will pay up to $100 of your rental car expense as a courtesy to you. If your rental car cost is not covered by your insurance and you are paying out of pocket, we can help with that cost. This refund must be agreed to before any repairs are started and we must be in possession of your repair estimate and have a signed repair authorization in hand. We will confirm coverage status with your carrier.
3 Easy Steps to Hail Damage Repair
Report Your Claim
Once you report the claim to your insurance company, we just need the claim number and your vehicle and we can get the process started.
Sign an authorization for us to repair your vehicle and we will work directly with your insurance company. We provide your insurance company an estimate and other information they might require and they will normally send an adjuster to inspect. After working details out with insurance, we will contact you to review status and begin working on your vehicle.
The repair process is usually 1-3 days. Sometimes insurance companies will delay with inspections and approvals so some repairs can take 7-10 days. We can usually get your vehicle repaired with no out of pocket costs to you.