FAQs

Here at Performance Air, we care about the quality of our work and our client's needs. There are popular topics that are asked so in order to possibly save time, here are some questions that are often asked...

Do you provide 24-hour service?

Yes, we provide 24-hour Emergency services.

How do I know what size system to install?

The experts at Performance Air will be happy to come to your home and calculate your cooling and heating “loads.” They will then be able to recommend a system that is the correct size and model to meet your home or business’s requirements.

Approximately how long does it take a service request to be processed?

Most of our heating and air conditioning installations are done in one day, although every job is different and some take longer than others. In extreme weather conditions, we try to get your system working the same day.

Is annual maintenance necessary?

Yes! In our area, heating and air conditioning systems work hard. When anything is operating virtually non-stop for months on end, it needs regular maintenance—just like your car. Without the regular maintenance of a tune-up, you lose efficiency and money. Also, routine maintenance can extend the life of your system. Commercial system may require more frequent maintenance due to high usage.

Can I get a quote for installation or repair over the phone?

We can give a ballpark estimate if we have enough information, but it’s hard to determine the cost of a new system without seeing the system. However, you can always contact us quickly and conveniently with any question you may have.

How can I determine whether it will be more cost efficient for me to repair or replace my air conditioning, walk in freezer/cooler?

The frustration of a system breakdown can tempt you to solve the problem with a quick-fix repair that doesn’t cost you a lot of money. However, a quick fix may be the least expensive solution in the short run. It may not give you the most value long term. Older systems are more likely to break down, which means, a bigger chance of emergency service calls, repairs, and paying for them.

There’s also an added ongoing cost factor. Repairing an old system can only restore it to a state less than its original level of efficiency. After you’ve recovered from the repair bill and the frustration of a system breakdown, you’ll still be battling high energy bills. Additionally, a system that doesn’t break down often loses efficiency as it ages. A 15-year-old system doesn’t operate at the efficiency it had when it was new.

Here are some helpful pointers from the experts here at Performance Air:

Replace your system if:

  • It is more than ten years old and not in in average condition, or lower than 14 seer
  • It does not keep you as comfortable as you would like
  • It breaks down frequently
  • You will be living in your home for at least five more years

Repair your system if:

  • It is less than ten years old and in good condition
  • Your heating and cooling costs have been acceptable
  • You’re pleased with your level of comfort
  • Its performance is reliable
  • You will be moving within the next five years
  • It is still under warranty