FAQs

Community Services Management strives to provide the best home owner association management service and value to its homeowners throughout South Texas and the Rio Grande Valley.

Community Services Management believes that providing as much information to our homeowners makes the home ownership experience that much better.  Here are some of the frequently asked questions.  Please feel to contact us if you have additional questions or if you prefer to speak to a representative.

Question: Who do I call if there’s an emergency?
Answer: For all true emergencies ,please call 911 or your local law enforcement first. CSM operates under normal business hours, so your call might not be returned immediately depending on the day and time of your emergency.

Question: I want to make improvement and changes to the outside of my house and yard?
Answer: You can access the ACC (Architectural Control Committee) forms at the Online Forms portal on the CSM website. Once submitted and approved, your project can proceed with the knowledge that the HOA has accepted and approved your modifications.

Question: Who do I call if I have questions about my statement?
Answer: CSM – James Arthur at 956-727-2808

Question: Can I make a payment on line?
Answer: Yes, at csmstx.com

Question: If I’m behind is it possible to make a payment plan to get caught up?
Answer: Yes, there are certain guidelines, however all homeowners are extended and opportunity to a payment plan.

Question:What’s the best way to reach Community Services Management?
Answer: Through email at jaarthur@csmstx.com