LSMC is committed to providing answers to all of your health related questions. Here are few of more commonly asked questions and answers.
Frequently Asked Questions
How do I know if my insurance covers therapy visits?
Every Insurance policy has different coverage for physical therapy, just as it varies for all medical services. The best way to find out what your insurance covers is to have our highly trained staff contact your insurance company for you. We will be able to use language and specific medical coding to get the most accurate benefits. Your insurance company, however, will only be able to give us a quote of benefits, not a guarantee of payment. Your insurance company processes claims based on your policy and sometimes differs from what we quoted.
What’s the difference between my copay, my deductible and my coinsurance? Do I still pay copay after meeting my deductible?
Every Insurance policy has different coverage for physical therapy just as it varies for all medical services. The best way to find out what your insurance covers is to have our highly trained staff contact your insurance company for you. We will be able to use language and specific medical coding to get the most accurate benefits. Your insurance company, however, will only be able to give us a quote of benefits, not a guarantee of payment. Your insurance company processes claims based on your policy and sometimes are different from what we are quoted.
What should I do if I am running late to my appointment?
Please get in touch with our office immediately. We will not accept patients who are more than 30 minutes late. During peak hours, we may need to reschedule the appointment for after 15 minutes. The main thing is to contact us.
How can I get my medical records?
We recommend you set up access to our patient portal (use the hyperlink here), where you will have access to your medical records as needed. Otherwise, medical record requests must be made in writing and in person by the patient or their guardian. We will give a CD of medical records at no charge however if you require printed versions a charge may apply.
Will the therapist see me without a referral?
We recommend you set up access to our patient portal (use hyper link here) where you will have accessOur policy is not to see patients for therapy without a referral from your PCP. If you think you need physical therapy consult with your physician first. If you do not have a physician call our office and we can set an appointment to see one of our physicians.
My insurance doesn’t list you as an “In Network” provider. How can I know for sure? Can I still see your doctors even if your not listed as a preferred provider?
LSMC attempts to be “In Network” for most insurances, The best way to know is to contact your insurance directly and give the Physician or providers name you wish to see. Additionally, our highly trained staff can contact your insurance for you and verify your benefits. Every insurance has different policies regarding Non-preferred providers. Some allow for you to see them while others do not. Some will have reduced benefits or increased patient responsibility. Again, we recommend that our team verify your particular benefits.
